Team Leader Water Billing | Kaiārahi Kapamahi Ratonga Pūtea

Porirua City is a great place to live, work and raise a family, with significant growth and opportunities. We’re upgrading our infrastructure, connecting our city and managing how we grow. We’re developing and creating a resilient, liveable city for our future generations and need skilled people like you to help make it all happen.

About the role

From 1 July 2026, water services across the region will transition to Tiaki Wai. As part of this change, Porirua City Council will deliver a fully separated billing service for a defined period on behalf of Tiaki Wai.

This is more than just billing. It’s about leadership, accountability, customer care, and driving continuous improvement in a service that directly impacts our community.

In this role you’ll

• Lead a high-performing water billing team, building capability through coaching and training, clear direction, and supporting staff wellbeing
• Ensure water billing invoices are generated in an accurate, timely and compliant manner, in line with Tiaki Wai pricing and policy guidance.
• Have oversight of the end-to-end water billing cycle, including bank reconciliation, direct debits, refunds, and debt collection. Ensure processes align with Taiki Wai policies.
• Support the team to respond to customers in a timely, professional manner. Acting as the escalation point for complex customer enquiries.
• Maintain internal control frameworks, ensuring all billing processes have documented controls, audit trails and are fully reconciled to the general ledger
• Provide analysis, reporting and insights on water charges, billing performance and customer impacts to both internal and external stakeholders

Please note that this is a fixed term role until December 2027.

About you

We’re looking for a hands-on, detail-driven leader to oversee the end-to-end water billing function delivered on behalf of Tiaki Wai. If you thrive on accuracy, enjoy leading people, and can balance operational delivery with continuous improvement – this could be your next move.

You will bring:

• Proven experience leading billing, revenue, or transactional service operations
• A demonstrated ability to lead, manage and motivate a team and obtain co-operation from work associates
• Experience in motivating others to work under pressure when required, maintaining accurate work and meeting deadlines
• Sound numerical skills and accounting knowledge including excellent reconciliation and data analysis skills.
• Proven experience developing reports and data analysis models, particularly within Microsoft Excel.
• Excellent communication skills including the ability to present to both internal and external stakeholders if required
• Able to develop and document procedures and processes in a clear and concise manner

It would also be great if you have:

• Experience in utilities, local government, or other regulated service environments.
• Knowledge of Local Government Rating Act / Water Services Act

What you need to do now

Apply now and help shape the future of water services in Porirua.Please contact Peta Anderson on 021 206 0131 for more information.

Porirua City embraces and values diversity and inclusion. We actively encourage applications by people from all backgrounds and are a member of Diversity Works. If you have any support or access requirements during our recruitment process, please let us know when you apply, and we’ll do our best to get you sorted.

You will need to apply via our careers centre: www.poriruacity.govt.nz/careers.

To find out more about working for Porirua City Watch this video

Applications close on Tuesday 10 March 2026.