Library Digital Services Officer

Porirua Libraries are welcoming and vibrant places with a range of services and resources which support the residents’ recreational and educational needs. Many of these resources are online and require specific skills to access and utilize them. Digital literacy is an essential skill to participate in contemporary society and the Library Digital Services Officer has a key role in promoting and providing these skills to the community.

About the role

As our Library Digital Services Officer, you’ll help library users build digital confidence — from job seekers learning to write a CV or apply online, to seniors setting up their first smartphone.

You’ll deliver digital workshops, support library staff to use digital tools, and develop fun, accessible programmes that help people thrive in today’s digital world.

You’ll be doing things like:

• Helping customers with basic computer skills, internet use, email, and online forms
• Supporting people to use library apps and e-resources
• Running digital literacy events and one-on-one sessions
• Training library staff in digital products and services

This part-time role is for 20 hours per week, and we are flexible how these hours are worked for the right person.

About you

Are you the go-to person for tech help among your friends and family? Use your digital skills to make a real difference in your community.

You’ll need to show us that you are

• Confident with tech and passionate about sharing your knowledge
• Patient, approachable, and great with people from all walks of life
• A great communicator
• Experienced in customer service, delivering training, or tutoring would be a bonus
• Confident and capable in setting work priorities and managing your time

This is regarded as a core position under the Children’s Act 2014 and is subject to safety checking

What you need to do now

Come and join our dedicated library team and be part of our welcoming and engaging environment. Please contact Sarah Smith on 021 960 496 or 04 237 3813 for more information.

Porirua City embraces and values diversity and inclusion. We actively encourage applications by people from all backgrounds and are a member of Diversity Works. If you have any support or access requirements during our recruitment process, please let us know when you apply, and we’ll do our best to get you sorted.

You will need to apply via our careers centre: www.poriruacity.govt.nz/careers.

To find out more about working for Porirua City Watch this video

Applications close on Sunday 16 November 2025.

We expect this role to be popular, so if application numbers are high, we may bring the closing date forward.