Duty Manager / Kaiwhakahaere Ratonga Huihuinga

The people of Porirua City are what makes ours a truly special place – we take pleasure in helping and caring for each other. We want everyone to feel welcome here, whether they’re visiting, living or working here. We’re looking for people who will help position our city as a welcoming, dynamic place to live, work and visit.

About the role

Our Duty Managers are influential leaders within our Recreation team.

This exciting and busy role will keep you on your toes as you manage our recreation facilities on a day-to-day basis. If you are ready to step up and step into a role that is varied and challenging, this could be the job for you.

You will be responsible for: 

• managing and monitoring operational requirements, cleanliness and functionality of our aquatic facilities and assets
• effectively leading our team of Arena Aquatic kaimahi to ensure that our activities are delivered to a high standard everyday
• be a champion for health and safety in our facilities, monitor and assess our health and safety practices and promote a positive safety culture
• lead and champion our customer experience approach as you interact with a high level of customers on a daily basis
• manage escalated customer complaints and strive to achieve a fair resolution maintaining a cool, calm and collected manner at all times, demonstrating initiative and problem solving.
• problem solving, at times, being the most senior kaimahi/staff on duty
• monitor the security of the building during opening hours and ensure safe opening and closing procedures are followed at all times

The position will have rostered shifts working any day of the week working a combination of early and late shifts, early starting at 5am and late shifts ending at 10pm.

About you

We are looking for a leader who takes pride in our amazing recreation facilities, promotes safety in the workplace and puts customer service at the heart of everything they do. You’ll need to be team focused and keen to step up into this varied and challenging role.

Some of the skills and experience you can demonstrate will be:

• experience working in the aquatic environment, facilities management experience and a passion for customer service
• an engaging leadership approach and experience effectively leading others
• excellent communication and interpersonal skills and experience building good working relationships
• sound judgment, initiative and problem solving abilities.
• have a great understanding of Health and Safety at work and promote a safe approach in all that you do
• have availability to work every day of the week working a combination of early and late shifts, early starting at 5am and late shifts ending at 10pm.
• bringing maturity to the role, the ability to be most senior kaimahi/staff on duty

What you need to do now

Come and join our team and be part of our welcoming and engaging environment. Please contact Hayden Collins on 237 3593 for more information.

Porirua City embraces and values diversity and inclusion. We actively encourage applications by people from all backgrounds and are a member of Diversity Works. If you have any support or access requirements during our recruitment process, please let us know when you apply, and we’ll do our best to get you sorted.

You will need to apply via our careers centre: www.poriruacity.govt.nz/careers.

To find out more about working for Porirua City: Watch this video.

To find out more about working as part of the Recreation team watch this video: Watch this video

Applications close on Thursday 28 November 2024.