Customer Services Officer (Recreation) | Kaiārahi Ratonga Kiritaki (Mahi ā-Rēhia)

We’ve got an exciting opportunity for you! Join a great team providing excellent customer service. You will bring your friendly and positive approach to welcome over 500,000 customers annually to Te Rauparaha Arena. 

About the role

This role will enable you to interact with customers face-to-face and over the phone. You will need to maintain knowledge of all of our activities, pricing and events and have the ability to pick up systems easily. Experience working in a fast-paced customer service environment is also desired.

This is a permanent part-time role working in the main reception at Te Rauparaha Arena in the front foyer

The Reception team works 7 days: between 5:00am and 10:00pm during the week and from 7:00am to 7:30pm on weekends. You will work a minimum of 32 hours per week on a rostered basis.

Porirua City is a living wage accredited employer and the starting hourly rate for this is from $28.13.

All about you

You’ll need to show us that you:

• are friendly and welcoming in your approach, creating an exceptional customer experience
• have previous experience in a customer service role
• can work efficiently while paying attention to detail and are a quick learner
• have the ability to be a super user of our operating system and train others, as well as having excellent computer skills
• enjoy working in a team and meeting new people
• can thrive in busy environments and keep your cool in pressured situations
• currently hold, or are willing to obtain, a first aid qualification
• can commit to the rostered hours

What you need to do now

Come and join our team at Te Rauparaha Arena and be part of an exciting environment in the heart of Porirua City.  For further information please call Summer Andrews on 04 237 2020, or email her at Summer.Andrews@poriruacity.govt.nz.

Porirua City Council is committed to providing a working environment that embraces and values diversity and inclusion.  We actively encourage applications from all backgrounds. If you have any support or access requirements during our recruitment process, please let us know when you apply, and we’ll do our best to get you sorted.

You will need to apply via our careers centre: www.poriruacity.govt.nz/careers.

To find out more about working for Porirua City Watch this video

Applications close on Tuesday 15 April 2025.

We expect this role to be popular, so if application numbers are high, we may bring the closing date forward.