Business Support Officer (Regulatory) | Āpiha Tautoko Whakahaere Ture

The people of Porirua City are what makes ours a truly special place – we take pleasure in helping and caring for each other. We want everyone to feel welcome here, whether they’re visiting, living or working here. We’re looking for people who will help position our city as a welcoming, dynamic place to live, work and visit.

About the role

In this varied role, you’ll be the go-to for administration, customer service, invoicing, financial reconciliation, reporting, records management and customer enquiries—helping make sure regulatory applications and processes are handled accurately, efficiently and on time.

You will: 

• Provide admin, customer service and financial support across regulatory applications and compliance activities
• Process applications, workflow tasks, invoicing, time recording and referrals to review teams
• Respond to customer enquiries and complaints by phone, email and face-to-face
• Manage documents, records and correspondence across multiple systems with accuracy and care
• Support reporting, monitoring, data entry and performance tracking
• Provide administrative support for Monitoring and Compliance activities, including registrations, invoicing and infringement processing

About you

We’re looking for a friendly, organised and solutions-focused Business Support Officer (Regulatory) to support our Building Assurance, Resource Consents, and Monitoring & Compliance teams.

You’ll need to show us that you:

• Strong administration and customer service skills
• A sharp eye for detail and great organisational ability
• Confidence working across multiple systems and Microsoft applications
• Good numeracy, initiative and sound judgement
• A calm, positive, can-do approach in a busy environment
• Clear verbal and written communication skills
• Flexibility, reliability and a genuine team-first attitude

What you need to do now

Apply now and help us deliver great regulatory support with accuracy, professionalism and heart. Please contact Katrina Teu, Team Leader Business Support on 027 387 0525 for more information.

Porirua City embraces and values diversity and inclusion. We actively encourage applications by people from all backgrounds and are a member of Te Uru Tāngata Diversity NZ. If you have any support or access requirements during our recruitment process, please let us know when you apply, and we’ll do our best to get you sorted.

You will need to apply via our careers centre: www.poriruacity.govt.nz/careers.

To find out more about working for Porirua City Watch this video

Applications close on Tuesday 28 July 2026.

Position description Apply now

Share