Business and Technology Support Analyst | Kaitātari Tautoko Pakihi me te Hangarau

The people of Porirua City are what makes ours a truly special place – we take pleasure in helping and caring for each other. We want everyone to feel welcome here, whether they’re visiting, living or working here. We’re looking for people who will help position our city as a welcoming, dynamic place to live, work and visit.

Our Business Technology Group provides and manages Porirua City Council’s computing environment, IT infrastructure and information management. This includes managing PCs, laptops, telephony, software and applications, networks, record keeping, official information and security.

All about the job

This exciting role will embrace your IT support experience with your strong customer service and delivery focus. You will provide first level support to the business across a broad variety of technologies.

In this role you will:

• be the first point of contact for our staff seeking technical assistance
• provide customer support over the phone or face-to-face
• keep the customer updated and informed
• actively promote IT systems, standards, policies and services
• provide assistance and facilitate training to in-house system users

This is a fixed term role until September 2026, due to a need to review the teams resources going forward.

All about you

It would be great if you have some experience in an IT Support role but we are also keen to train up a new grad with the right drive and attitude.

You’ll need to show us that you:

• are an energetic, open-minded person who puts the customer first
• have the flexibility to come up with the best solution and are someone who is always looking for improved ways of working
• have a working knowledge of ITIL and strong skills working with Microsoft products
• have effective communication skills to train others
• have an ability to build and maintain relationships with a range of stakeholders

What you need to do now

Come and join our team and be part of our welcoming and engaging environment. Please contact Mukul Govan on 04 237 1447 for more information.

Porirua City embraces and values diversity and inclusion. We actively encourage applications by people from all backgrounds and are a member of Diversity Works. If you have any support or access requirements during our recruitment process, please let us know when you apply, and we’ll do our best to get you sorted.

You will need to apply via our careers centre: www.poriruacity.govt.nz/careers.

To find out more about working for Porirua City Watch this video

Applications close on Wednesday 17 September 2025.

We expect this role to be popular, so if application numbers are high, we may bring the closing date forward.